Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@europartshop.com. If your return is accepted, we’ll send you an RMA, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@europartshop.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Customers must provide clear photographic evidence via email to sales@europartshop.com within 5 business days of the carrier's confirmed delivery date. Failure to provide documentation within this timeframe may result in denial of a return or exchange.

In the event that an item arrives defective or damaged, customers must provide clear photographic evidence via email to sales@europartshop.com within five (5) business days of delivery. Failure to provide images within this timeframe may result in the denial of a return or exchange.

For non-receipt claims: If your tracking shows "Delivered" but you believe you did not receive your package, you must notify us within 3 business days of the delivery confirmation date. We will open a carrier investigation on your behalf. Please note that carrier photo delivery confirmation and GPS delivery coordinates are retained and will be used to verify delivery in the event of a dispute.

Chargeback & Dispute Policy

We take unauthorized chargebacks seriously. Before filing a dispute with your bank or card issuer, please contact us at sales@europartshop.com — we resolve the vast majority of issues quickly and directly.

In the event a chargeback is filed, Euro Part Shop will submit all available evidence including: carrier tracking data, photographic proof of delivery, GPS delivery coordinates, order confirmation records, and customer communication logs. Customers who file chargebacks for orders with confirmed photo delivery may be permanently blocked from future purchases.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note returns are subject to a 10% restocking fee.  Also please remember it can take some time for your bank or credit card company to process and post the refund too.